This page has been designed to make your online shopping experience as efficient and effective as possible. You'll find answers to most Techni-Tool.com-related questions below. If you have a question that isn't covered here, please contact Techni-Tool on our website or call our Customer Service team at: 1-866-855-3266.

Ordering
Shopping Cart

Shipping
My Account

Specials

Services & Resources


ORDERING

Product Search: The product search box, available at the top-right of every page, lets you quickly enter a keyword, product number, or manufacturer name. A list of products best matching your criteria will be displayed in the main viewing area of the website.

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Sort Results: When sorting a list of Search Results you can "Sort by Name" and "Sort by Price." You'll find these options listed at the top right of the Search Results.

  • Sort by Name: When clicked, products will display in alphabetical order from A-Z. If clicked a second time, products will display from Z-A.
  • Sort by Price: When clicked, products will display from lowest price – highest price. If clicked a second time, products will display from highest price – lowest price.

If you choose a product list by Category or Brand (from the left side navigation bar) you can Sort that list in various ways:
  • Description A-Z: Products will display in alphabetical order from A-Z.
  • Description Z-A: Products will display from Z-A.
  • Price Low to High: Products will display from lowest price – highest price
  • Price High to Low: Products will display from highest price – lowest price.
  • Catalog Page Low to High: Products will display based on their place within the Techni-Tool Catalog from lowest catalog page number to highest catalog page number.
  • Catalog Page High to Low: Products will display based on their place within the Techni-Tool Catalog from highest catalog page number to lowest catalog page number.
  • Manufacturer Number Low to High: Products will display based on their manufacturer number from lowest manufacturer number to highest manufacturer number.
  • Manufacturer Number High to Low: Products will display based on their manufacturer number from highest manufacturer number to lowest manufacturer number.
  • Best Sellers: Products will display based on sales volume from highest sales volume to lowest sales volume.

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Quick Buy: The "Quick Buy" option is located at the top of the right sidebar on the Home page. It allows you to quickly find specific products by entering either the Techni-Tool part number or Manufacturer part number. As you type in the part number an auto-populate feature begins to list all products matching the part number you're entering. You must enter at least the first three digits of the part number for the auto-populate feature to work. Once you have selected a specific product, Tab or click on the "Quantity" field to enter the desired quantity for this particular product. When you have found everything you are looking for simply click "Add to Cart" to add all of the products you've selected to your Shopping Cart.

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Bulk Order: The "Bulk Order" option is available within the "Quick Buy" tool. If you are looking to order more than 4 different products you can click on the "Bulk Order" link located below the "Add to Cart" button within the "Quick Buy" tool. This takes you to the "Bulk Order" page where you can "Add" or "Remove" product rows based on the number of products you're looking to purchase.
The process for finding products within the "Bulk Order" page is the same as the "Quick Buy" tool.

As you type in either the Techni-Tool part number OR Manufacturer part number an auto-populate feature begins to list all products matching the part number you're entering. You must enter at least the first three digits of the part number for the auto-populate feature to work. Once you have selected a specific product, Tab or click on the "Quantity" field to enter the desired quantity for this particular product. When you have found everything you are looking for, simply click "Add to Cart" to add all of the products you've selected to your Shopping Cart.

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Customized Toolkit: Techni-Tool can customize a toolkit for your workforce. If you'd like to order Customized Toolkits please call 1-800-832-4866.

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Payment Method: Techni-Tool accepts all major credit cards: VISA, Master Card, Discover, and American Express. Techni-Tool also offers Open Account Billing Terms to existing customers. Thirty days net subject to credit approval. Companies wishing to receive open terms should forward three trade references and once bank reference to:

Techni-Tool Inc., Attn: Accounting, 1547 N. Trooper Rd. PO Box 1117, Worcester, PA 19490-1117

Allow one week to clear. To avoid shipping delay until credit is approved, companies and individuals should use a credit card.

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Request a Quote: To request a quote on any Techni-Tool product(s) simply click the "Request a Quote" link in the footer of Techni-Tool.com. This will take you to a Quote form that you can submit to a Techni-Tool representative. One of our representatives will contact you when your quote is ready.

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Sales Tax: Estimated state sales tax will appear within your shopping cart for all shipments to the following states unless a signed official state tax exemption certificate is furnished to Techni-Tool:

AL, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NY, OH, PA, SC, TX, UT, VA, WA, WI.

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International Orders: Techni-Tool ships products to over 100 countries around the world. Metric size tools and 230-volt electrical equipment are available. Our staff of multilingual export professionals is ready to serve you. Payment can be made by credit card, irrevocable letters of credit or wire transfer. Duty, taxes and freight are extra.

Canada: please call toll free 1-800-832- 4866

Mexico: please call our Mexico team at 610-941-2400 Monday through Friday between 8 a.m. and 8 p.m. Eastern Standard Time. Fax: 610-940-4900.

All other International Countries: please call 001-610-941-2400 Monday through Friday 8 a.m. and 8 p.m. Eastern Standard Time, e-mail sales@techni-tool.com or fax us at 001-610-940-4900.

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Returns: All standard Techni-Tool products are backed by our unconditional pledge: "If, within thirty days, you are not satisfied with any product purchased (except hazmat, custom, or special order items), you can return item(s) in the original packaging for replacement, credit or refund, exclusive of shipping charges."

To return a product, simply call 1-800-832-4866 or 610-941-2400 for a return authorization number. There is no restocking fee, except as noted, if products are returned in saleable condition within thirty days. (Do not write anything on the manufacturer's original package or use as a shipping carton. Include all accessories, manuals and warranties.) Please include a copy of the packing list or invoice with a reason for the return. Late returns and incomplete returns will incur a 15%, or higher, restocking fee. We reserve the right not to accept returns after ninety days. Your return authorization number is valid for thirty days.

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SHOPPING CART

Placing Items in Your Cart: Just as you use a shopping cart in the real world, you use your online cart to gather the products you want to purchase while shopping online. But our cart is smarter than the one you use at a store-it automatically keeps track of the items you've selected and how much those items cost. If in fact quantity break pricing does exist for a specific product, the break prices will be displayed on the product line. Once you have selected one or more products you would like to purchase, enter the quantity in the "Quantity" box. Click the "Add to Cart" to add the items to your cart.

You can change the quantities of items in your Cart by replacing the number in the box labeled "Quantity." If you change the quantity of an item once it's already in your Shopping Cart you must click the "Update Total" button to save your changes.

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View Cart:

By clicking the "# Items in your cart" link, located at the top-right of the Techni-Tool website, you have the option to view, confirm and/or adjust your selected products. The items in your cart will be saved so you can purchase them later. If you leave Techni-Tool.com, you'll find them in your cart when you return.

Cart

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Removing Items from Your Cart:

To delete items from your shopping cart you must first click on the "# Items in your cart" link , located at the top-right of the Techni-Tool website. This brings you to your shopping cart. To remove an item, simply click the "x" next to the item that you'd like to delete. Please note that once a product has been deleted, it can only be put back in your cart by adding it back to your cart.

Remove from Cart

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Checkout:
After you have selected the items you want to purchase, you may begin the order completion. Checkout is a simple process that can be done by clicking on the "# Items in your cart" link, located at the top-right of the page. This brings you to your shopping cart.

If you're ready to checkout simply click the "Proceed to Checkout"button. This takes you to your Shipping options.

Proceed to Cart

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SHIPPING

Shipping Options: 97% of all items in stock ship the same day we receive your order. If the order arrives too late to be processed before final pickup, or if you're ordering from us for the first time, your package may not ship until the next business day. All shipments are F.O.B., Worcester, PA, USA, unless agreed to in writing. Our primary carrier is United Parcel Service. Other options are available. For fastest delivery, please call your sales representative for overnight shipping options.

You will be asked to choose your shipment method during check out. You will not see actual shipping and handling charges during checkout, as they can not be determined until your order is packed. Actual charges will appear on your invoice.

Techni-Tool observes the following U.S. holidays and will not process or ship orders on these days:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day and the Friday after
  • Christmas Day

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Shipment Didn't Arrive or is Damaged: Please inspect all shipments immediately upon receipt. Although Techni-Tool takes every reasonable precaution to assure the safe arrival of your shipment, accidents or problems occasionally occur. All claims must be made within ten days of date of shipment. If there is a problem, please notify the carrier immediately for inspection.
If your shipment has not arrived, please contact a Techni-Tool representative at: 1-800-832-4866.

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Hazmat Shipping: All products marked with this Hazardous Materials symbol Hazardous Materialsmust be shipped via ground carrier and incur an additional per shipment surcharge.
Products marked with this no airplane symbol No Airmust be shipped via ground carrier but do not incur an additional shipment surcharge. We strongly suggest you purchase in case quantities to minimize your cost. Hazardous material items are non-refundable and non-returnable.

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Solder Paste Shipping: All solder paste products must be packed in ice and shipped with next day delivery.

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MY ACCOUNT

Current Customer: Your email address lets us identify you as a unique shopper. Click the "Login" link at the top-right of Techni-Tool.com to enter your login credentials. You will be prompted to input your Email Address and Password. All of your existing billing and shipping information, as it appears in your existing record, will be stored within your account. That's it! You can now begin ordering online.

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New Customer: With an account, you can store your billing and shipping information. This information will automatically appear where necessary during the purchase and close out process, so you will not be required to re-type it each time you make a purchase! Setting up an account also enables you to create a "My Favorites" list for fast, easy ordering. We recommend that you choose an email address that you use frequently. Choose a password of 3 to 20 characters, which others are not likely to guess. Be sure to write down your login name and password and store them in a secure place where you can find them later should you forget one or both. If you do lose your password simply click the "Click here if you've forgotten your password" link and we'll send a password recovery email to the account you signed up with.

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Open/Closed Orders: Customers who have set up an account can use our order inquiry features, a powerful and easy way to refer to a chronological record of your purchases. Simply click the "My Account" link at the top-right of Techni-Tool.com to get access to both "Open Orders" and "Closed Orders."

"Open Orders" will show you all the pending open orders. This option allows you to view information, including the order numbers, order dates, PO numbers, Amount, Confirmation Number, Order Type, and Status for any open orders that have been entered for you. This is where you want to look for an order if you just placed it.

"Closed Orders" will show you an order history of all closed orders. This option allows you to view information, including the order numbers, order dates, PO numbers, Amount, Confirmation Number, Order Type, and Status, for any closed orders that you've made in the past.

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My Favorites: If there are specific products that you purchase often, simply add them to your "My Favorites" list for easier online shopping. This enables you to view and purchase multiple products in one place with no searching. To add products to your "My Favorites" list you must first be logged in. Then simply click the "Add to Favorites" link on the product detail page. That product is then added to your "My Favorites" list until you remove it.

To access your "My Favorites" list you must be logged in. Once logged in you can either click the "My Favorites" link below the "Welcome" greeting at the top-center of Techni-Tool.com OR click the "My Account" link at the top-center of Techni-Tool.com and then click the "My Favorites" link from your "My Account" page.

To order products from your "My Favorites" list simply enter the quantity you'd like to purchase and click "Add to Cart". It's that simple. To remove a product from your "My Favorites" list simply click the "x" next to the product information.

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Set Preferences: To set your website preferences you must be logged in. You can then click the "My Account" link at the top-right of Techni-Tool.com. From within "My Account" you'll see a list of "My Account Links" on the left sidebar. Click "Set Preferences" to modify your preferences. Within "Set Preferences" you can:

  • Specify your time zone
  • Set a default to download any PDF instead of simply opening them from Techni-Tool.com
  • Change the appearance of larger fonts on Techni-Tool.com
  • Print using HTML for transactions

To set any of these Preferences or to remove a previously specified Preference, simply check or uncheck the box next to the Preference that you wish to update and then click the "Save" link at the top of the "Set Preferences" page. To reset all previously selected Preferences simply click the "Reset" link at the top of the "Set Preferences" page.

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Change Email/Password: To change your Email address or Password you must be logged in. You can then click the "My Account" link at the top-right of Techni-Tool.com. From within "My Account" you'll see a list of "My Account Links" on the left sidebar. Click the "Change Email/Password" link. Your "Current Password" field will be filled in. The "New Email Address" and "Confirm New Email" fields will be filled in with your current email address. To keep your current address do not change anything within those fields. To update your email address simply enter your new email address into both the "New Email Address" and "Confirm New Email" fields. To change your Password enter your new password into the "New Password" and "Confirm New Password" fields. You can also enter a "New Password Hint", which will be displayed to you if you use the "Forgot Password" functionality on the login page. Click the "Save" button at the top of the "Change Email/Password" page.

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SPECIALS

The "Specials" page will display any current promotional items that are available for purchase on Techni-Tool.com at that time. In addition to regularly stocked items, promotions can also be added to your "My Favorites" list.

Current Promotions and Features: This page displays all of our current promotions by manufacturer.

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New Products: The "New Products" button displays any new products that are now available to be purchased. Similar to regularly stocked items, new products can also be added to your "My Favorites" list

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Clearance: The "Clearance" button will display any products that may be marked as clearance that are currently available. In addition to regularly stocked items, clearance items can also be added to your "My Favorites" list.

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Web-Only Savings: The Web-Only Savings" button will display any products that are on-sale via Techni-Tool.com. In addition to regularly stocked items, clearance items can also be added to your "My Favorites" list.

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SERVICES & RESOURCES

Request a Catalog:Techni-Tool produces printed product catalogs throughout the year. If you'd like to have a free catalog mailed to your company, simply click the "Request Catalog" link under "Customer Service" in the footer of Techni-Tool.com.

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Free ESD/Chemical Audit: Techni-Tool conducts FREE ESD and Chemical facility audits to help locate and fix problems, suggest alternate product choices, and save you money. To request an ESD/Chemical Audit simply fill out the form on the "Free ESD/Chemical Audit" page, which can be accessed under "Services" within the footer of Techni-Tool.com.

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ESD Audits: Preventing ESD events can save production downtime and lost revenue. Our ESD audits help locate areas where events may occur and advise you how to correct the problem. We'll tour your facility with you, document any problem areas and suggest solutions. This service can save you thousands of dollars and boost production.

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Chemical Audits: During a chemical audit we review all the chemicals you routinely use. We'll tour your facility with you, and may include a representative from one of our chemical vendors. We check the chemicals you're using for each task, ensuring it's the correct and most economical choice for the job. We'll also review your chemical storage and disposal facilities, making certain they meet environmental and any Hazmat regulations. Our audits are documented so you can review and correct problems areas and stop wasting money on less effective chemicals.

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Request a Product Demo: If you would like to request a product demo, simply fill out the form on the "Request a Product Demo" page, which can be accessed under "Services" within the footer of Techni-Tool.com.

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Application Notes: Application Notes for products from BK Precision, Fluke, Fluke Networks, Keysight and Tektronix can be accessed by clicking the "Application Notes" link under "Resources" within the footer of Techni-Tool.com.

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Line Card: To see what product lines are available through Techni-Tool, simply click the "Line Card" link under "Resources" within the footer of Techni-Tool.com.

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MSDS Sheets: To access any of the MSDS Sheets that we have available simply click the "MSDS Sheets" link under "Resources" within the footer of Techni-Tool.com.

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Virtual Demos: Techni-Tool has a number of virtual product demos available to help our customers understand the products we distribute. To get access to our Virtual Demos library simply click the "Virtual Demos" link under "Resources" within the footer of Techni-Tool.com.

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Fiber Optic Certification Training: The objective of this 2-day Fiber Optic Training course is to provide you with the tools you need to be successful in all aspects of cable termination, polishing and testing. This course is non-vendor specific, and allows participants to work "hands-on" with a wide variety of materials supplied by a number of leading manufacturers. You will acquire necessary information to effectively manage your fiber optic network using state-of-the-art components and equipment. No prior knowledge or experience with fiber optics is required for participation. To find out more about attending the Fiber Optic Certification Training simply click the "Communications Industry" header on Techni-Tool.com and then click "Fiber Optic Certified Training" under the "Services."

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